The Government of Alberta announced new restrictions on September 15th, and CIFF is pleased to announce that our strict in-cinema COVID-19 policy meets and exceeds the requirements to qualify for the Restrictions Exemption Program.

CIFF will continue as scheduled, in-cinema and online, and our COVID policies will remain mostly unchanged.

The only change to our policy is that, as per the Alberta Government requirements for businesses participating in the Restrictions Exemption Program, tests from Alberta Health Services and Alberta Precision Laboratories will not be accepted as proof of a negative COVID-19 test. 

The Alberta Government released further information on the exactly what test results need to look like-please see details below. 

We are following guidelines to ensure we are doing everything we can to keep our audience members, staff, and volunteers safe.

This information is subject to change, so check back for the latest updates before buying your ticket or visiting.

Festival Audience Members and Media

Vaccination Policy

Beginning on September 9, 2021, Festival audience members entering CIFF Festival venues from September 9 to October 3 will be required to either show proof they have been fully vaccinated against COVID-19 or proof that they have tested negative for COVID-19 within 48 hours prior to entering any CIFF venue.

You will need to bring government issued photo ID as well, to help verify your identity. 

CIFF Festival venues include Eau Claire Market Cineplex, Globe Cinema, Contemporary Calgary, Industry Week area and any other indoor space where CIFF programming is taking place. 

What type of proof of vaccination will be required?

You may provide the original hard copy documentation of your vaccination given to you by the health care provider who performed your vaccination, so long as your name is clearly visible and matches your government issued photo identification. 

Photographs of your original documentation are allowable, so long as your name is clearly visible and matches your government issued photo identification.  

Immunization records on apps such as https://myhealth.alberta.ca/myhealthrecords or any other provincial, territorial or federal application. 

Please note, no information will be stored, scanned or shared. 

 What type of proof of a negative COVID test will be required?

  • Valid test results should be a written or printed copy that clearly outlines the type of test, time of sample collection, clear indication of a negative result, and laboratory that completed the test, if applicable.
  • Photos of a rapid test result taken offsite is not sufficient.
  • The test documentation must indicate a negative test result for COVID-19 and be dated no more than 48 hours prior. 

PDF’s or hard copies of your test documentation are allowable, so long as the above requirements are met. As per the Alberta Government requirements for businesses participating in the Restrictions Exemption Program, this test may not be from Alberta Health Services or Alberta Precision Laboratories.

There are two acceptable forms of test, either nucleic acid amplification tests (NAAT’s) which includes PCR tests, or antigen tests (including rapid antigen tests). Please note antibody or serology tests are not acceptable as they do not indicate if you are currently infected.  

For any additional COVID-19 protocol–related questions, please contact Box Office at boxoffice@ciffcalgary.ca

Please note, no information will be stored, scanned or shared. 

Proof of vaccination for pass holders

Individuals who have a festival pass (Film Circle, Film Circle Prestige, Board Members, volunteers) and wish to avoid providing their vaccination record upon entry for each and every screening or event, may provide a digital copy of their vaccination record in advance of the festival, and a unique, tamper proof verification indicator will be added to their pass. 

The name on your vaccination record must match the name on your pass. You may still be asked to provide government issued photo identification if your pass does not have a photo, or if the photo is not easily recognizable as you. 

For more information or to provide your records, Film Circle members may reach out to our Partnerships and Donation Manager, Lucia Juliao (lucia.juliao@ciffcalgary.ca), and board members may reach out to the Operations Manager, Katherine Penhale (katherine@ciffcalgary.ca).

Masking

  • All staff and volunteers will be wearing face masks when not at a table, in a chair, onstage or on the red carpet. 
  • All visitors to CIFF are required to wear a mask to be admitted. For patrons who have forgotten their mask at home, a supply of masks will be available at the theatre for no charge. If a patron cannot wear a face mask due to medical concerns, a face shield will be provided. 
  • Masks may only be removed when:

    • You are in your seat
    • You are at a table (in non-cinema venues)
    • You are on the red carpet (with only cohort members)
    • You are on stage

Social Distancing

  • We are operating at a reduced capacity to allow for space between guests. 
  • There will be two seats left empty to the left and right of each person or group, and are allowing for a maximum cohort size of 8 (provided you book your tickets together)
  • All in-cinema screenings have assigned seats, which you choose when you purchase your tickets.  
  • There will be increased time between screenings to avoid audience crossover, and to allow for increased cleaning procedures.

Cleaning

  • A focus on regular cleaning of high-contact areas, such as door handles, counter tops, railings, elevator buttons, customer service barriers, and debit terminals.
  • Routine cleaning of the restrooms throughout the day
  • After-hours rigorous cleaning of the venue.

Purchasing Tickets

Due to reduced capacity we recommend that patrons purchase tickets online (CIFFcalgary.ca) in advance when possible. In the case that the advance tickets are not entirely sold out the remaining tickets will be available for purchase in-person at the Box Office before each screening.

  • Online ticket sales are available up until show time

  • The Box Office will open 60 minutes before the first screening of the day.

  • Debit and Credit sales are preferred, but cash will still be accepted if you have exact change

  • No rush line available for sold out screenings

Attending Screenings

  • If you feel unwell, particularly if you are experiencing flu-like symptoms, we request that you please stay home. If you have purchased an advance ticket contact us for a refund. You can reach us at 587-393-3730 or email at boxoffice@ciffcalgary.ca

  • Theatres will open, at minimum, 15 minutes prior to the start of the screening to reduce lineups and to allow for distanced entry into the venue.
  • If you are purchasing a ticket, line up in front of the box office. If you already have a ticket for the screening, you may enter the cinema if it has opened, or join the line up. 

  •  CIFF staff and volunteers will assist with seating in the theatre.

While in the theatre, we request that you remain in your chosen seat. 
 

Industry COVID-19 Protocols 

Vaccination Policy

Beginning on September 9, 2021, all accredited industry entering CIFF Festival venues from September 23 to October 3 will be required to show proof they have been fully vaccinated against COVID-19 prior to entering any CIFF venue.

You will need to bring government issued photo ID as well, to help verify your identity if your pass does not have a photo, or that photo is not easily identifiable as you. 

CIFF Festival venues include Eau Claire Market Cineplex, Globe Cinema, Contemporary Calgary, Industry Week area and the Palomino, and any other indoor space where CIFF programming is taking place. 

What type of proof of vaccination will be required?

You may provide the original hard copy documentation of your vaccination given to you by the health care provider who performed your vaccination, so long as your name is clearly visible and matches your government issued photo identification. 

Photographs of your original documentation are allowable, so long as your name is clearly visible and matches your government issued photo identification. 

Immunization records on apps such as https://myhealth.alberta.ca/myhealthrecords or any other provincial, territorial or federal application. 

Should members of accredited industry attending in person wish to avoid providing their vaccination record upon entry for each and every screening or event, they may provide a digital copy of their vaccination record to the industry team, and a unique, tamper proof verification indicator will be added to their physical industry pass. The name on your vaccination record must match the name on your accreditation application, and your government issued photo identification. You may reach out to the Industry Relations Coordinator, Mave Cagas, at mave.cagas@CIFFcalgary.ca with your proof of vaccination. 

Masking

  • All staff and volunteers will be wearing face masks when not at a table, in a chair, onstage or on the red carpet. 
  • All members of accredited industry attending CIFF are required to wear a mask to be admitted. For patrons who have forgotten their mask at home, a supply of masks will be available at the theatre for no charge. If a patron cannot wear a face mask due to medical concerns, a face shield will be provided. 
  • Masks may only be removed when:

    • You are in your seat
    • You are at a table (in non-cinema venues)
    • You are on the red carpet (with only cohort members)
    • You are on stage

Social Distancing

  • We are operating at a reduced capacity to allow for space between guests. 
  • In the Industry Week space, guests will be asked to distance from each other, or sit at tables with their cohorts
  • Industry Week events will not have assigned seating

Cleaning

  • A focus on regular cleaning of high-contact areas, such as door handles, counter tops, railings, elevator buttons and customer service barriers
  • Routine cleaning of the restrooms throughout the day
  • After-hours rigorous cleaning of the venue.