Do you have assigned seating?

No. Seating is first-come, first-served so we encourage you to line up early. 

There's a film I'm interested in on your website, how do I buy tickets? 

When tickets become available you can purchase them:

1) Online at ciffcalgary.ca 
2) Via the Box Office Team phone line: 587.393.3730,
3) In-person at our venue box offices during the festival.

Patrons can visit us on-site at our venues one hour before the first showtime of the day. Box offices close 30 minutes after the start of the final screening of the day. 

Payment Info: CIFF accepts credit payments only. Sorry, no cash.

Do you charge additional fees to my order? 

Yes, a transaction fee of 5% + $0.99 per item up to a maximum of $10 per transaction. These fees are put in place by our ticketing and payment processing systems.

Are there discounts for group sales? 

If you have more than 20 people in your group or are interested in group sales for a special event, please contact the box office at boxoffice@ciffcalgary.ca.

Are you a corporation looking for a way to host clients or reward staff? Reach out to boxoffice@ciffcalgary.ca for corporate ticketing options. 

Do I need to create an online account? 

Credit card purchases require an account. When you make your first purchase on ciffcalgary.ca, an Eventive ticketing account is automatically created for you. To log in and see your purchases, please click the ‘Login’ button on the top right of ciffcalgary.ca website. 

Eventive has an optional feature to log in using your Facebook account. It’s a convenient option that is widely available to many websites and apps. For more information about privacy and the Eventive ticketing system, please review the Eventive privacy policy.

How will CIFF use my personal information?

Through our ticketing platform Eventive, CIFF will keep records of all ticket purchaser names, emails, and any additional contact details provided. 

As indicated in CIFF’s Privacy Policy, this information will be safeguarded and not provided to any other person, organization, or government body.

I have a code. How can I use it to redeem a cinema ticket?

Simply enter your code in the discount code box at the time of purchase. 

How do I avoid lineups? 

Doors will open 30 minutes before the scheduled showtime at Scotiabank Chinook Cineplex and Contemporary Calgary, and 45 minutes before the scheduled showtime at Globe Cinema and Plaza Cinema.

Ticket holders must arrive at least 15 minutes before the scheduled start time of the movie to guarantee entry.

What happens if I arrive late? 

Your ticket guarantees a seat up to 15 minutes prior to the scheduled start of the screening. If late seating may be disruptive, or if absent ticket holder tickets have been re-sold to the Rush Line and we cannot accommodate you within the cinema, you are not eligible for a refund.

What’s a rush line? 

The rush line is admitted on a first-come, first-served basis based on the number of empty seats available in the theatre. Entry from the rush line is not guaranteed, so purchasing your tickets in advance is advisable whenever possible.

What is your exchange policy?

During the Festival, ticket exchanges for in-cinema tickets of equal value can be made without additional charges when previously redeemed using a pass or ticket bundle so long as it’s prior to the start time listed on the ticket you’d like to exchange.

Complimentary tickets cannot be exchanged under any circumstances.

What is your refund policy?

CIFF does not offer refunds on any ticket bundles, passes, or single film tickets.

Event Cancellation

If a CIFF event is cancelled or postponed due to action by a governmental entity or law enforcement, civil unrest, act of terrorism, war, or any other circumstance that threatens the safety of participants, staff, or volunteers and is beyond the control of CIFF, patrons can choose to have their purchase transferred to a future event, obtain a refund or donate the value of their purchase back to CIFF.

All patrons will be notified via email of any event cancellation or event postponement. The information related to cancellation or postponement will also be posted on the CIFF website. Fees incurred or donations made as part of your purchase will not be refunded.

Please refer to our Festival accessibility page.