Do you have assigned seating?
Yes. Audiences are required to obtain assigned seats.
There's a film I'm interested in on your website, how do I buy tickets?
Individual film tickets for both in-cinema and virtual streaming can be purchased starting Friday, September 10 at 10am. When available you can purchase tickets:
1) Online at ciffcalgary.ca,
2) Via the Box Office Team phone line: 587.393.3730,
3) In-person at our venue box offices during the festival.
Patrons can visit us on-site at our venues one hour before the first showtime of the day. Box offices close 30 minutes after the start of the final screening of the day. Payment Info: CIFF accepts Credit payments only. Sorry, no cash.
The film I'm interested in has in-cinema screenings and is available for streaming. Does my ticket give me access to both?
No, streaming tickets and in-cinema tickets are separate. On the film page, you will see links for both options.
How much does it cost to attend the festival?
Single tickets for the 2021 festival are $13.50 including GST, plus fees. Look out for discounted ticket bundles if you'd like to save and see multiple movies.
Do you have special youth or senior pricing?
Because of this year's reduced ticket prices, we are not offering discounts for youth, students, or seniors.
Do you charge additional fees to my order?
Yes, a transaction fee of 5% + $0.99 per item up to a maximum of $10 per transaction. These fees are put in place by our ticketing and payment processing systems. Note: fees are added for online transactions and walk-up sales at the festival box offices.
Are there discounts for group sales?
If you have more than 20 people in your group or are interested in group sales for a special event, please contact the box office 587.393.3730. For a group under 20, consider purchasing a ticket bundle with quantity variations of 3, 8, 12 and 20.
How do I redeem my ticket bundle?
When you make your first purchase on ciffcalgary.ca an account is created automatically for you at checkout.
When tickets go on sale, log in to your ticketing account before making your movie selections.
If you are properly logged in, you will be able to make your ticket reservations directly from the film page or any of our schedule views. You can redeem your ticket bundles all at once, or one at a time – it’s your choice. You can check the remaining balance on your ticket bundle at any time by logging into your account and looking at the “My Passes/Ticket Bundles” page in your account.
If you change your mind and would like to cancel/reschedule a ticket, you can do so from the “My Tickets” page in your account.
Please note: because of social distancing requirements, when using single admission GA voucher or the last redemption on a ticket bundle, only one voucher or bundle can be applied to a shopping cart at a time. We suggest that you perform two separate transactions and choose seats which are as close together as possible. The system will not recognize you are part of the same cohort and at minimum, you will be 3-seats apart.
Is there an all-access Festival Pass?
Festival Passes are not available to purchase for CIFF 2021. Get the most out of this year's lineup and see the biggest number of films at the best price possible with a 20 ticket bundle.
Can I share my ticket bundle with a friend?
Yes! You can transfer the unused portion of your ticket bundle from your account to another user’s account.
Visiting the "My Pass or Ticket Bundles" section of your Eventive account and click the gear-shaped icon next to the bundle that you would like to transfer. Clicking the gear-shaped icon will bring up a pop-up that says "Transfer ticket bundle." Click the link in that pop-up and enter the email of the person you would like to transfer the ticket bundle to in order to initiate the transfer.
The recipient of your ticket bundle will then receive an email prompting them to accept the ticket bundle. Should you have any difficulty with ticket bundle transfers, please contact firstname.lastname@example.org for support.
Do I need to create an online account?
Credit card purchases require an account. When you make your first purchase on ciffcalgary.ca, an Eventive ticketing account is automatically created for you. In addition to tracking your purchases and ticket reservations, your online account will allow you to add movies to your wishlist and create a custom schedule when we release the festival schedule.
How will CIFF use my personal information?
Through our ticketing platform Eventive, CIFF will keep records of all ticket purchaser names, emails, and any additional contact details provided.
I am part of the film industry. How can I get accredited?
Industry accreditation for CIFF 2021 is open.
I have a code. How can I use it to redeem a stream or a cinema ticket?
There are two types of ticket codes that can be used at the 2021 festival.
In Cinema & At Home General Admission: For redemption in the cinema or for streaming.
At Home Only General Admission: For redemption for streaming only.
Note: You cannot apply more than one code at a time in a single transaction. Because of social distancing requirements, when using a single admission GA voucher, you cannot obtain side-by-side seats in the cinema. We suggest that you perform two separate transactions and choose seats which are as close together as possible. The system will not recognize you are part of the same cohort and at minimum, you will be 3-seats apart.