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Fall Festival Tickets

When can I purchase tickets to the 2020 Calgary International Film Festival? 

Ticket Bundles for in-cinema and virtual at-home streaming are on sale now. Our full lineup and schedule is announced on September 8 with single tickets going on sale and ticket bundle redemption beginning on September 10.

When do you announce the full festival lineup and schedule?

The CIFF 2020 festival lineup and schedule is announced on September 8. 

How do I purchase tickets to films? 

After the full lineup and schedule have been announced, individual film tickets can be purchased:

1) Online at ciffcalgary.ca,

2) Via the Box Office Team phone line:  587.393.3730,

3) In-person at our venue box offices during the festival which takes place September 24 – October 4, 2020.

Patrons can visit us on-site at our venues one hour before the first showtime of the day.  Box offices close 30 minutes after the start of the final screening of the day. 

How much does it cost to attend the festival?

This year, CIFF is offering a reduced ticket price. Single tickets: $11 including GST, plus fees.
Ticket bundles can be redeemed for both in-cinema and at-home virtual viewing and can be shared among friends!

3-Ticket Bundle $27 Perfect for the CIFF first-timer.*
5-Ticket Bundle $45 Our recommended ticket bundle.*
11-Ticket Bundle $95 Catch a movie every day of the Festival.*
20-Ticket Bundle $170 For CIFF's most hardcore film fans.*


Do you have special youth or senior pricing?

Because of this year's reduced ticket prices, we are not offering discounts for youth, students, or seniors. 

Do you charge additional fees to my order? 

Yes, a transaction fee of 5% + $0.99 per item up to a maximum of $10 per transaction. These fees are put in place by our ticketing and payment processing systems. Note: fees are added for online transactions and walk-up sales at the festival box offices. 

Are there discounts for group sales? 

If you have more than 20 people in your group or are interested in group sales for a special event, please contact the box office 587.393.3730.

What if a movie I want to see no longer has tickets available for purchase? 

If there are no more advance tickets available for an in-cinema show, a rush line will form one hour before the scheduled start time at the venue. 

What’s a rush line? 

The rush line is admitted on a first-come, first-served basis based on the number of empty seats available in the theatre. Entry from the rush line is not guaranteed, so purchasing your tickets in advance is advisable whenever possible.

How do I redeem my ticket bundle? 

When you make your first purchase on ciffcalgary.ca an account is created automatically for you at checkout. 

When tickets go on sale, log in to your ticketing account before making your movie selections. 

If you are properly logged in, you will be able to make your ticket reservations directly from the film page or any of our schedule views. You can redeem your ticket bundles all at once, or one at a time – it’s your choice. You can check the remaining balance on your ticket bundle at any time by logging into your account and looking at the “My Passes/Ticket Bundles” page in your account. 

If you change your mind and would like to cancel/reschedule a ticket, you can do so from the “My Tickets” page in your account.

Is there an all-access Festival Pass?

Festival Passes are not available to purchase for CIFF 2020.  

 Do I need to create an online account? 

Credit card purchases require an account. When you make your first purchase on ciffcalgary.ca, an Eventive ticketing account is automatically created for you. In addition to tracking your purchases and ticket reservations, your online account will allow you to add movies to your wishlist and create a custom schedule when we release the festival schedule. 

Eventive has an optional feature to login using your Facebook account. It’s a convenient option that is widely available to many websites and apps. For more information about privacy and the Eventive ticketing system, please review the Eventive privacy policy.

Cash purchases do not necessarily need to be linked to an account. If you have privacy concerns and would rather not create an online account with us, you may purchase your tickets in person at our venues during the festival.

I am part of the film industry. How can I get accredited?

Industry accreditation for CIFF 2020 will open July 27. This year, accredited industry will receive a discount on ticket bundles.

How will CIFF use my personal information?

CIFF will only use your information to contact you about the festival. We will never sell your customer data to third parties.

Health & Safety

With time before the festival launches, we’ll be keeping a close eye COVID-related developments. As new guidelines are released by the Alberta or local government, or new policies are unveiled by our venue partners, we will adjust our health and safety policies as required. We are following this very closely as audience, volunteer, and staff safety is our utmost priority.
  • We will be maintaining 2 metres distance between patrons in all spaces - lobbies, concession areas, lineups & in the cinema.  
  • In order to achieve 2 metres distance and not exceed 100 people in spaces, we are reducing the number of screenings significantly to clear lobby space, we are exploring assigned seating, and we are investing considerably in PPE for our staff and volunteers.
  • We’ll also be sanitizing the cinemas between shows and as people move through the venues.
While we are following the standards outlined by the government, we know that many of our patrons still will not or cannot attend. It’s exactly why we have launched a hybrid festival model with options for virtual screenings.

Venues & Admission Policy

How do I avoid lineups? 

Currently, there is no assigned seating in our venues. If you are particular about where you want to sit, we recommend you arrive approximately 45 minutes before the scheduled start time. We generally open doors to theatres 20 minutes before the movie begins. Ticket holders must arrive at least 15 minutes before the scheduled start time of the movie to guarantee entry.

What happens if I arrive late? 

Your ticket guarantees a seat up to 15 minutes prior to the scheduled start of the screening. If late seating may be disruptive, or if absent ticket holder tickets have been re-sold to the Rush Line, latecomers will not be admitted. Late seating is at the discretion of the venue staff. 

Are your venues accessible? 

Eau Claire is an accessible venue, with elevators that bring you up to the cinema, but Globe Cinema is not - there are stairs leading to both the upstairs and downstairs cinema. If you have any questions about our accessibility, or which films play at accessible venues, please contact the festival box office at 587.393.3730. 

Where do I get a program guide? 

All information about our films will be available exclusively online at ciffcalgary.ca or on eventive. If you prefer printed information about the films playing at the festival, you will be able to download a PDF that you can print at home.

Can I bring my children to the festival?

Yes - but there are a few things to consider. Films at the festival are not yet rated by the Alberta Classification Board. Every year we show some movies that are more youth-oriented than others but we do not suggest these films are more or less appropriate for specific age groups.

"Youth Focused," "Young Adult," "Coming of Age," and "Generation Next" are tags that we sometimes use to describe the themes in our films; however, this does not mean that they are appropriate for all ages. 

Are minors permitted at venues where you sell alcohol?

Both the Globe Cinema and Cineplex Eau Claire are licensed, which means that you can purchase alcohol at both of our main festival venues. You will need to show a valid ID if you are purchasing alcohol. 

I like to see back-to-back movies, how much time do I need between films? 

When planning your festival schedule, we recommend adding a buffer of at least 30 minutes between movies and 45 minutes if you need to travel between venues. Please note that run times of movies listed on the website do not include shorts that may precede features or Q&As. Please take those into account when considering seeing back-to-back movies. Sometimes sold-out shows, an extended filmmaker Q&A or a surprise guest can cause films to run late. Our volunteers and staff work as quickly as possible to clean the theatre and get it ready for the next film. If we’re running a few minutes late, please be patient! 

How long does it take to get between venues? 

Most of our films take place at Cineplex Eau Claire and Globe Cinema. It takes approximately 15 minutes to walk between the venues, and 10 minutes to cycle or drive. As parking and traffic can be unpredictable, we recommend walking or cycling to films if possible.

Where can I park?

Eau Claire Market provides plenty of surface and below-ground parking. Evening (starting at 5 p.m.) and weekend rates start at $3 for 2 hours or $5 for over 2 hours. More information about parking is available on the Eau Claire Market website.

Globe Cinema street parking is available on 8 Ave and nearby streets and is free after 6 p.m. every day, and all day on Sundays. The Centennial Parkade located just behind Globe Cinema on 9 Ave offers evening (starting at 6 p.m.) and weekend rates of $2 (the maximum amount charged). More information is available on the Calgary Parking Authority website.

Please note: To increase the security of vehicles at the Centennial Parkade, daily between 9:00 p.m. and 5:00 a.m. the parkade is accessible by buzzing into the dispatch at either of the 5 or 6 St lobby entrances. Dispatch is available 24hrs a day, 7 days a week. 

Do you have an online code of conduct?

Yes. CIFF is committed to providing a safe and positive festival environment that fosters amazing filmmaker and film fan interaction. Read more here.

Planning Your Festival

There are so many movies, how do I decide what to see?

The festival’s programming team spends months choosing from thousands of films to curate a selection of approximately 150 films that you can choose from. We have tips for choosing your films:

  • Go online. Our new festival system makes it easier to learn about films and watch trailers. Log in to the system and “star” your favourites.
  • If by showtimes is how you like to choose your films, our powerful new online schedule view is what you want to use. Pick your dates and see which films are available by theatre.
  • Films are grouped by categories using tags on our online system. Pick an intriguing tag and see the film options.

Will there be Q&As this year? 

COVID-19 travel restrictions will prevent most filmmakers, cast, and crew from attending the festival in person but we are going to offer chances to interact online in the virtual space. We do, however, look forward to welcoming Alberta-based filmmakers to the festival for Q&As.

Are there recommended restaurants or pubs nearby?

Eau Claire mall has a full food court with plenty of options. JOEY Restaurant, MINAS Brazilian Steakhouse, & The Barley Mill are also nearby. For patrons attending events at Globe Cinema, we recommend heading to Common Bond or State & Main.

Year-Round Series Tickets

When can I purchase tickets to Doc Soup, MoS Docs or Global Perspectives?

Single tickets for films in these series' are available at least one month before the screenings. Passes for Global Perspectives and Top Docs (formerly known as Doc Soup) typically go on sale in the Spring. At this time, there is no Pass for MoS Docs.

When do you announce films in each series?

Typically, the films from each series are announced one month before the screening. 

How do I purchase tickets or a pass? 

1) Online at calgaryfilm.com

2) Phone the Box Office Team:  587.393.3730. 

3) In-person at our venue box office

Venue box offices open thirty minutes before the screening. Box offices close 30 minutes after the start of the film.

Do you have special youth or senior pricing?

Yes - children 17 and under, and seniors 65+, can get single tickets to screenings for $13. 

Do you add fees to my order? 

Yes, a transaction fee of 5% + $0.99 per item up to a maximum of $10 per transaction. These fees are put in place by our ticketing and payment processing systems. 

Fees are added for online transactions and walk-up sales at the festival box offices. 

Are there discounts for group sales? 

No. 

What if a movie I want to see no longer has tickets available for purchase? 

If there are no more advance tickets available for a show, a rush line will form one hour before the scheduled start time at the venue. 

What’s a rush line? 

The rush line is admitted on a first-come, first-served basis based on the number of empty seats available in the theatre. Entry from the rush line is not guaranteed, so purchasing your tickets in advance is advisable whenever possible.

How do I redeem my Series Pass? 

When you make your first purchase on calgaryfilm.com an account is created automatically for you at checkout. 

When a film in that series is announced, log into your eventive ticketing account.

If you are properly logged in, you will be able to make your ticket reservations directly from the film page. While logged into your account, click the "Order Tickets" button. Next, click "Quick Order 1 Ticket Using Your Pass."

How does a Series pass work?

Series-specific passes provide six credits redeemable for a single ticket to each series' screening. We ask that you please reserve these tickets in advance. Ticket reservations and film announcements are made at least one month before each screening. Instructions: Global Perspectives, Top Docs. Need assistance redeeming your subscription? Email boxoffice@ciffcalgary.ca or phone us at 587.393.3730. 

Do I need to create an online account? 

Credit card purchases require an account. When you make your first purchase on ciffcalgary.ca, an Eventive ticketing account is automatically created for you. 

Eventive has an optional feature to login using your Facebook account. It’s a convenient option that is widely available to many websites and apps. For more information about privacy and the Eventive ticketing system, please review the Eventive privacy policy.

Cash purchases do not necessarily need to be linked to an account. If you would rather not create an online account with us, you may purchase your tickets in person at the screening venue.

How will CIFF use my personal information?

CIFF will only use your information to contact you about the festival. We do not sell customer data to third parties.

Refunds & Exchanges

What is your exchange policy?

During the fall Festival, ticket exchanges of equal value can be made without additional charges when previously redeemed using a pass or ticket bundle. Single purchased tickets may be exchanged for a $2 per ticket fee. For events taking place during our year-round programming series’, exchanges are not permitted. Complimentary tickets cannot be exchanged under any circumstances. 

What is your refund policy?

Sorry, CIFF does not offer refunds.

Event Cancellation

If a CIFF event is cancelled or postponed due to action by a governmental entity or law enforcement, civil unrest, act of terrorism, war, or any other circumstance that threatens the safety of participants, staff, or volunteers and is beyond the control of CIFF, patrons can choose to have their purchase transferred to a future event, obtain a refund or donate the value of their purchase back to CIFF.

All patrons will be notified via email of any event cancellation or event postponement. The information related to cancellation or postponement will also be posted on the CIFF website. Fees incurred or donations made as part of your purchase will not be refunded.

COVID-19 Refund Policy Exemption 

A refund policy exemption may be requested if you are unable to attend an event due to COVID-19 quarantine or isolation requirements, as mandated by a medical professional or local, provincial, or federal law. This request must be received before the start of the event. You may request a refund policy exemption by emailing boxoffice@calgaryfilm.com

Box office fees cannot be refunded as they cover external transactional fees charged by the credit card service and our ticketing platform. Donations made as part of your purchase will not be refunded.

Venue Accessibility

Accessibility at Globe Cinema

Guests requiring mobility aids (incl. wheelchair, walker, scooter), entry to the downstairs cinema can be facilitated by the Globe Cinema staff. A ramp may be installed upon request by contacting the Globe via email at info@globecinema.ca or by phone at 403.262.3308.

Washrooms at the Globe Cinema are located in the basement and on the second floor of the cinema reachable only by stairs. Our friends at State & Main just a few doors down from Globe Cinema have offered their accessible washrooms to CIFF patrons. Please call ahead to confirm the date and time of access. 

Accessibility at Eau Claire

Eau Claire Cineplex is an accessible venue. Guests requiring mobility aids can access the second floor of Eau Claire Market using the elevator located near the west entrance to the market. Cinemas 1-5 are accessible via a lift located immediately to the right of the venue entrance. Operation of the lift requires the assistance of Cineplex staff. Accessible washrooms are located adjacent to Cinema 1 and Cinema 5. For additional information regarding venue accessibility, please feel free to contact Eau Claire Cineplex by phone at 403.263.3167.

Accessibility at the National Music Centre – Studio Bell

The National Music Centre is an accessible venue. Guests requiring mobility aids may access the theatre using the elevator located between the two West entrances to the NMC. We kindly request that you see one of our volunteers to have your tickets scanned before accessing the elevator. Accessible washrooms are located on the first floor of the venue along the corridor immediately to the right of the NMC admissions desk. For additional information regarding venue accessibility, please feel free to contact the NMC by email at info@studiobell.ca or by phone at 403.543.5115.